Frequently Asked Questions
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Orders & Delivery
After your PayPal payment is confirmed, our system automatically sends a thank-you email to your PayPal email address with your PDF attached. This happens within seconds. Check your inbox and spam folder.
Delivery is instant. As soon as PayPal confirms your payment, the PDF is sent automatically. If you don't receive it within 10 minutes, check spam and contact us at contact@cybergrid.store.
Your PDF is sent to the email address associated with your PayPal account. Make sure that email is active before purchasing.
Yes. The PDF works on any device — smartphone, tablet, laptop, or desktop. You can also print it.
Payments & Security
Absolutely. We never store, see, or have access to your card number or PayPal credentials. All transactions are processed exclusively on PayPal's encrypted, PCI-compliant servers.
We accept PayPal balance, credit cards and debit cards — all processed securely through PayPal. You do not need a PayPal account to pay by card.
No. When PayPal opens, choose "Pay with Debit or Credit Card" to pay without a PayPal account.
Never. Every ebook is a one-time purchase. No hidden fees, no renewals, no subscriptions.
Refunds & Access
Because our products are digital and delivered instantly, we generally do not offer refunds. However, if you have a technical issue or did not receive your file, contact us and we will resolve it immediately. See our Refund Policy.
Email us at contact@cybergrid.store with your PayPal transaction ID and we will resend your PDF immediately.
Forever. Once you download the PDF, it is yours permanently. No expiry date, no account to maintain.